At Clubhouse Casino, protecting your personal data is a foundational commitment. This Clubhouse Casino privacy policy explains what information we collect, how we process it, who we share it with, and how we keep it secure. We operate in compliance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and the General Data Protection Regulation (GDPR) where applicable. By using clubhousecasinoo.com, you acknowledge and agree to this privacy policy. If you have questions, our Data Protection Officer is available at [email protected].
1. Who We Are — Data Controller Identity
Clubhouse Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the entity responsible for your personal information, we act as the data controller for all data collection and data processing activities performed through our platform. Our data protection practices are overseen by a designated Data Protection Officer (DPO), reachable at [email protected].
2. Personal Data We Collect
Clubhouse Casino collects a range of personal data to deliver our services safely and in compliance with legal obligations. Data collection at Clubhouse Casino spans the following categories:
- Identification data: full name, date of birth, nationality, government-issued ID numbers
- Contact data: residential address, email address, phone number
- Financial data: payment method details, transaction history, deposit and withdrawal records
- Gaming activity data: game sessions, wagers placed, bonuses claimed, responsible gambling limits set
- Technical data: IP address, browser type, device identifiers, operating system, access timestamps
- Communication data: live chat transcripts, email correspondence, support ticket history
- Sensitive data: only where legally required, such as for AML compliance or responsible gambling assessments
- Third-party data: information received from payment processors, fraud prevention services, or identity verification partners
We do not collect personal data beyond what is necessary for the purposes described in this Clubhouse Casino privacy policy.
3. How We Collect Your Information
User data at Clubhouse Casino is gathered through several channels:
- Direct collection: when you register, make deposits, contact support, or use our responsible gambling tools
- Automated collection: via cookies, web beacons, and server logs when you browse our platform
- Third-party sources: identity verification services, payment providers, marketing partners, and fraud detection agencies
All data collection methods are designed to be transparent and proportionate to the service being delivered.
4. Purposes of Data Processing
Clubhouse Casino data processing activities are carried out for clearly defined and legitimate purposes:
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Creating, verifying, and maintaining your player account | Contract performance |
| Service Provision | Delivering games, bonuses, payments, and customer support | Contract performance |
| KYC / AML Compliance | Verifying identity and preventing money laundering | Legal obligation |
| Security & Fraud Prevention | Detecting and preventing fraudulent activity on our platform | Legitimate interest |
| Responsible Gambling | Monitoring gameplay and applying responsible gambling measures | Legal obligation / Contract |
| Marketing Communications | Sending promotions and personalised offers with your consent | Consent |
| Service Improvement | Analysing platform performance and user behaviour to improve the experience | Legitimate interest |
5. Cookies and Cookie Policy
The Clubhouse Casino cookie policy describes how we use cookies and similar tracking technologies on clubhousecasinoo.com. Cookies are small text files stored on your device that help us recognise you and customise your experience. Our cookie policy covers four types of cookies:
5.1 Essential Cookies
These cookies are strictly necessary for the website to function. They enable login sessions, maintain your cart for deposits, and ensure data security features operate correctly. You cannot opt out of essential cookies without affecting the usability of the platform.
5.2 Analytical Cookies
Analytical cookies help us understand how players interact with Clubhouse Casino. We use tools such as Google Analytics to collect aggregated, anonymised data about page visits, session durations, and navigation paths. This supports continuous improvement of our services.
5.3 Functional Cookies
Functional cookies remember your preferences — such as language settings, region, or preferred payment method — so you do not need to re-enter them on subsequent visits. These cookies enhance your Clubhouse Casino experience significantly.
5.4 Marketing Cookies
With your consent, marketing cookies allow us and our advertising partners to show you relevant promotions. You may withdraw consent for marketing cookies at any time via our cookie consent tool or your browser settings.
6. Data Sharing and Third Parties
Clubhouse Casino may share your personal information with trusted third parties in specific circumstances. We maintain strict confidentiality standards and contractual obligations with all partners to ensure your data protection.
- Payment providers: PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, and bank transfer processors require transaction data to facilitate payments
- Identity verification services: KYC and AML compliance partners receive identity documents to verify player accounts
- Regulatory authorities: We may share user data with law enforcement or regulatory bodies when legally required
- Technology partners: hosting providers, cybersecurity firms, and platform maintenance vendors may access personal data under strict confidentiality agreements
- Marketing partners: affiliate networks may receive anonymised or aggregated data for campaign performance measurement
We never sell your personal data to third parties for commercial gain. All sharing is governed by data protection agreements aligned with the Australian Privacy Principles.
7. International Data Transfers
As a Curaçao-licensed operator, Clubhouse Casino may transfer personal data internationally. When personal information is transferred outside Australia, we ensure it receives an equivalent level of protection through:
- Standard contractual clauses approved by relevant data protection authorities
- Adequacy decisions where the receiving country provides equivalent data protection
- Binding corporate rules with internal group entities
All international data transfers comply with APP 8 of the Australian Privacy Act 1988 and GDPR Chapter V requirements.
8. Information Security and Data Security
Clubhouse Casino data security is maintained through multiple technical and organisational measures. We take information security seriously and invest continuously in protecting your personal data:
- 256-bit SSL/TLS encryption: all data transmitted between your browser and our servers is encrypted using industry-standard protocols
- Firewalls and intrusion detection systems: prevent unauthorised access to our infrastructure
- Data encryption at rest: sensitive personal information stored in our databases is encrypted
- Access controls: only authorised personnel can access personal data, and access is logged and audited
- RNG certification: our gaming Random Number Generators are certified by independent laboratories, ensuring fair outcomes alongside data integrity
- Regular security audits: internal and third-party security assessments are conducted periodically to identify and address vulnerabilities
Despite these measures, no system is completely immune to security breaches. In the event of a breach affecting your personal data, Clubhouse Casino will notify you and relevant authorities within the legally required timeframe.
9. Data Retention and Data Storage
Clubhouse Casino data storage practices are guided by legal requirements and operational necessity. We retain your personal data only for as long as required:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity data | 5 years after account closure | AML / KYC legal obligations |
| Financial transaction records | 7 years | Tax and regulatory compliance |
| Support communications | 3 years | Dispute resolution |
| Marketing consent records | Until consent withdrawn + 1 year | Proof of consent |
| Cookie data | Up to 24 months | Analytics and functionality |
When data storage periods expire, personal data is securely deleted or anonymised in accordance with our internal data lifecycle policy.
10. Your Privacy Rights
Clubhouse Casino respects your privacy rights under Australian and international law. As a player, you hold the following privacy rights with respect to your personal data:
- Right of access: request a copy of the personal information we hold about you
- Right to correction: request correction of inaccurate or incomplete personal data
- Right to deletion: request erasure of your personal data where it is no longer necessary for the purposes for which it was collected (subject to legal retention obligations)
- Right to restriction: request that we restrict data processing in certain circumstances
- Right to data portability: receive your personal data in a structured, machine-readable format
- Right to object: object to data processing based on legitimate interests, including direct marketing
- Right to withdraw consent: withdraw any consent previously given, without affecting the lawfulness of prior processing
To exercise any of these privacy rights, contact our Data Protection Officer at [email protected]. We will respond within 30 days as required by applicable law.
11. Supervisory Authority — OAIC
If you believe Clubhouse Casino has not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the supervisory authority responsible for overseeing the Australian Privacy Act 1988.
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Address: GPO Box 5218, Sydney NSW 2001
We encourage players to contact us directly first at [email protected] so we can resolve any privacy concerns promptly and informally.
12. Children's Privacy
Clubhouse Casino services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If we discover that a minor has provided us with personal information, we will immediately delete that data and close the relevant account. Age verification is conducted as part of our mandatory KYC process to ensure confidentiality and legal compliance.
13. Changes to This Privacy Policy
This Clubhouse Casino privacy policy may be updated periodically to reflect changes in legislation, our services, or data processing practices. When material changes are made, we will notify registered players via email and display a prominent notice on our website. The effective date at the top of this page will be updated accordingly. We encourage you to review our privacy policy regularly to stay informed about how Clubhouse Casino protects your personal data.
14. Contact Us
For any questions regarding this Clubhouse Casino privacy policy, your privacy rights, or our data protection practices, please reach out to us:
- Data Protection Officer: [email protected]
- Customer Support: [email protected]
- Live Chat: available 24/7 on clubhousecasinoo.com
Our support team and DPO are committed to addressing all privacy inquiries promptly and in accordance with Clubhouse Casino data protection standards.
Frequently Asked Questions — Clubhouse Casino Privacy Policy
What personal data does Clubhouse Casino collect?
Clubhouse Casino collects identification, contact, financial, gaming activity, technical, and communication data. Full details are outlined in Section 2 of this Clubhouse Casino privacy policy. Data collection is limited to what is necessary for delivering our services and meeting legal obligations.
How does Clubhouse Casino use cookies?
Our Clubhouse Casino cookie policy uses four types of cookies: essential, analytical, functional, and marketing. Essential cookies cannot be disabled, while you may manage your preferences for other cookies through our consent tool or browser settings.
Is my personal information safe at Clubhouse Casino?
Yes. Clubhouse Casino data security is maintained through 256-bit SSL encryption, firewalls, access controls, and regular information security audits. Your personal data is stored on secured servers and protected by strict confidentiality protocols.
How long does Clubhouse Casino retain my data?
Clubhouse Casino data storage periods vary by data type. Account data is retained for 5 years post-closure, financial records for 7 years, and support communications for 3 years. When retention periods expire, personal data is securely deleted or anonymised.
Can I request deletion of my personal data?
Yes. Under your privacy rights, you may request deletion of your personal information where it is no longer needed. Note that some user data must be retained to comply with AML and KYC legal obligations. Submit deletion requests to [email protected].
Who can I contact about privacy concerns?
Contact our Data Protection Officer at [email protected] for any privacy concerns. If your concerns are not resolved, you may escalate to the OAIC (Office of the Australian Information Commissioner) as the supervisory authority for Clubhouse Casino data protection compliance in Australia.